Frequently Asked Questions about Finance

If you can't find your answer, please call us on 0800 TURNERS (0800 887 637)

Why finance with Turners?

When you buy your vehicle from Turners, you are buying from the company who makes the lending decision. Subject to lending criteria, your Turners Finance consultant is able to make a quick decision, allowing you to drive the vehicle of your choice home, today.

Terms and conditions, and lending criteria apply.

How do I get finance?

Getting personal finance through Turners is quick and easy. You can get finance at any of our branches, or through this website. Apply for Personal Finance now.  Or give us a call on 0800 887 637 if you have any questions.

What can I borrow money for?

As well as cars, you can use Turners Finance to pay for other things like holidays, renovations and debt consolidation.
Find out more about Turners Finance.

How much can I borrow?

The amount you can borrow will depend on your circumstances. Our Turners Finance consultants can help you decide what is affordable for you.  Use our Loan Calculator to find out how much your repayments will be.   Contact your nearest Turners branch  to talk to our Turners Finance team or give us a call on 0800 887 637 if you have any questions.

How much deposit do I need?

Turners Finance can offer finance from no deposit – though conditions do apply.

How much will the repayments be?

We have a handy calculator that will show you how much you can borrow and what your repayments will be. Try it now.

How soon will I know if my loan is approved?

To consider your application, you must provide:

  • valid NZ driver licence
  • bank statement less than 30 days old, in your name, showing transactions for a calendar month
  • bank statement, utility bill, rates, NZ government documentation or insurance confirmation showing your name and physical address

If you apply in person, and bring these documents with you, we can usually give you an answer on the spot.

If you apply online, you should get an answer back within 2 business hours.

What happens when my loan is approved?

We'll talk through the loan document, make sure you understand your rights and obligations under the contract, then ask you to sign it. If you have any concerns or queries regarding the obligations you are entering into, we recommend that you seek advice from your lawyer or accountant before signing the loan document.

What if something happens and I can’t afford my repayments anymore?

We offer Payment Waiver – this is a small fee that covers you if you are no longer able to afford your loan repayments.   To find out more about our Payment Waiver Insurance, please call us on 0800 TURNERS (0800 887 637) to talk to one of our friendly staff.

Are there any hidden costs?

The interest rate and all fees are set out in the loan agreement you sign at the beginning of the loan term.For information about interest rates and fees, when financing with Turners, see our Cost of borrowing.

What consumer protection laws cover my loan with Turners?

Consumer protection laws associated with the motor vehicle finance industry include:

  • Credit Contracts and Consumer Finance Act 2003
  • Responsible lending code
  • Motor Vehicle Sales Act 2003
  • Consumer Guarantees Act 1993
  • Fair Trading Act 1986
  • Privacy Act 1993
  • Personal Property Securities Act 1999
  • Financial Service Providers (Registration and Dispute Resolution) Act 2008
  • Financial Advisers Act 2008
  • Anti-Money Laundering and Countering Financing of Terrorism Act 2009