Frequently Asked Questions about How to Buy a Car
We get new stock every day! You can search by make, model, price and year plus a range of other criteria. Our website has a Saved Search tool that lets you set alerts for specific cars you are looking for. When we list a car matching your description, we will email you. You can also add listings to a watchlist that alerts you to an upcoming auction. To use Saved Search or Watchlist, you will need to register on our website.
You can test drive any of our cars before buying. We encourage you to test drive and carry out a thorough inspection before buying a car. To be able to test drive, you will need to bring your driver's licence with you, you need to have a Restricted or Full licence (or overseas equivalent) to take a test drive. For auctions, the cars are available for test driving before the auction. At some branches there is a test driving area at the branch. At other branches a staff member will accompany you on a test drive on the road. You can book a test drive online, to find out how, click here.
We recommend you get an independent mechanical check before buying any used car. This will tell you if the car needs maintenance, has problems or has been in an accident.
We can help you arrange an independent check – call or email your nearest Turners branch for more information.
Buying a car is a big investment. It is important to check the following:
Is there a debt owing on the car? If you buy a car with money owing on it, you can be made to repay the original debt.
Is the seller the legal owner? Make sure the car you are buying is not stolen.
When you buy a car from Turners, we guarantee that the car is not stolen and you will not have to pay if there is an unpaid finance debt on a car bought from us. This is called clear title.
When you buy a car at Turners, you may be protected under the Consumer Guarantees Act (CGA). This means that you can be sure you’re not being misled about the nature of the vehicle you buy and that it is of acceptable quality taking into account its age and the price you pay for it. And if something goes wrong with the car you’ve bought, Turners will work with you to resolve the issue within a reasonable time.
Learn about how the CGA applies to cars bought at Turners here.
Cars first owned and used outside of New Zealand are called ‘imports’. In New Zealand, most imports come from Japan.
If the car is a new import you must pay to have it registered in New Zealand.
If you buy an imported car, you won’t receive a full history showing when the vehicle has been serviced and how many owners it has had. You may also find that any instructions and manuals for the car are in another language.
NZ New Cars
NZ New refers to a vehicle that was imported brand new by a new car manufacturer. e.g Ford or Holden, and was first registered in New Zealand. NZ New cars have only been driven in New Zealand. For NZ New cars, you can easily find information about their previous history and owners.
Whether you’re buying or selling, it pays to research what the car is worth. Here are a few tips for understanding car values:
Turners Valuation (Sometimes called Price Check): An online tool that gives the prices of cars recently sold at Turners. Try it now.
Research on Turners website: There are hundreds of cars on our website, with estimated auction values and Buy Now prices for you to review.
Attend an auction: Anyone can attend our public auctions (or watch online via Turners Live) to see what cars sell for. View upcoming auctions.
An independent mechanical check will tell you whether there are any problems with the car that might make it unsafe to drive.For help arranging an independent mechanical inspection, contact your nearest branch.
You can also research general safety information for hundreds of cars at www.rightcar.co.nz
Most cars sold at Turners have a Fuel Efficiency rating of between 1 and 6 stars, using information supplied by the Government’s Fuel Saver programme. This rating is displayed as a sticker on the car’s front windscreen and in its online listing.
You can find out more about these ratings by visiting www.fuelsaver.govt.nz
When you buy a car from Turners, we guarantee a number of things, including:
- No money owing
- Sold by the legal owner
For more information about what we guarantee, read our Buyer Terms and Conditions.
Cars sold by auction do not come with a mechanical warranty, however you can buy Mechanical Breakdown Insurance from us.
You can also learn about the Consumer Guarantees Act and how it applies to cars bought at Turners here.
You can view the history of most cars sold at Turners for free using the CARJAM link in the vehicle listing. This check gives details such as colour, registration details, VIN and engine numbers and mileage for free. Many of the details in this check are also available in the Customer Information Notice (CIN) that is displayed on every car, and on every online listing.
For a set fee you can purchase more detailed information about the car from CARJAM as well. For more information visit www.carjam.co.nz
We always recommend getting an independant mechanical check before you buy. These are available through all of our branches, most of which have this service onsite.
You may be covered by the Consumer Guarantees Act, learn more about this here.
Mechanical problems are not covered by Turners, but you can buy Mechanical Breakdown Insurance from us that protects you if you have a breakdown.
Turners has a huge range of BuyNow cars on offer. These have a fixed price and you can buy them on the spot without having to wait for an auction. Learn more about BuyNow.
The easiest way to find out what cars are being auctioned today is to view our online auction catalogues. You can find them here.
Bidding is as easy as raising your hand, or bidders card in the air, but you do need to be registered to bid in an auction.
Our auctioneer and bid spotters will be looking out for your bid. They know the difference between an itchy nose and a proper bid.
For more information, download our Auction Buyer’s Guide.
You can bid in any of our car auctions online using Turners Live. Bidding is as simple as clicking your mouse. Turners Live enables you to bid without having to attend the auction. You can download Turners Live here. To bid on Turners Live you will need to register on this website.
Go to 'FAQs for Turners Live' for more information.
Turners accepts most forms of payment, however Turners cannot release your vehicle until the funds have cleared. You can make payment immediately using cash, EFTPOS, Visa, Mastercard. Turners does not accept cheques, American Express, Discover, Diners Club, Union Pay, UCB or Qcard. Direct credit or bank transfer are accepted, however in most cases funds do not clear immediately.
At Auckland Cars you can pay via WeChat/Ali pay.
If you require Finance, there are on-site consultants available at every branch that will be able to help you. Or you can sign-up online for pre-approved finance. We can usually approve finance within 2 hours.
- each bank sets different limits as to how much money can be transferred via EFTPOS in a 24 hour period. Turners has no control over these limits.
- With direct credit or bank transfer funds usually take at least a day to clear. The vehicle cannot be released until the funds have cleared.
- A 2% fee is charged on all credit card transactions. You will only be able purchase to the limit on your credit card.
- We are unable to accept cheques.
Buying at Auction:
You will need to pay a deposit of $500 or 10% of the auction price (whichever amount is higher) after the auction. This deposit is non-refundable. You must pay the balance by 12pm the day after the auction. You can make payment by cash, EFTPOS, Visa, Mastercard or direct credit/bank transfer. Please note the limitations above of each form of payment –Turners cannot release your vehicle until the funds have cleared and are in our bank account.
Buying with Buy Now:
You will need to pay a deposit of $500 or 10% of the auction price (whichever amount is higher). The balance must be paid by within 24 hours. This deposit is non-refundable. Please note the limitations above of each form of payment –Turners cannot release your vehicle until the funds have cleared and are in our bank account.
You will need to pay a deposit of $500 or 10% of the auction price (whichever amount is higher). The balance must be paid by within 24 hours. The balance must be paid at the branch. Please be aware that Turners cannot release the vehicle to you until the funds are cleared, and that this is usually at least 1 day for most banks.
Turners offers competitive personal finance and you can even apply with no deposit. You can apply at any of our branches or by using our online application form.
Find out more about Turners Finance.
When you buy a car at one of our auctions, we charge a Buyer’s Fee that covers our guarantee that the car is not stolen, that there is no money owing and the change of ownership. View our Buyer’s Fees.
Turners can help you arrange to have the car you’ve bought transported to another city. For more information, call your nearest Turners branch.
There are a number of Terms and Conditions that apply to sale by auction and Buy Now.
View our Buyer Terms and Conditions.
There are a number of Terms and Conditions that apply to Turners Live.
View our Turners Live Terms and Conditions.
Frequently Asked Questions about How to Sell a Car
If you are wanting CashNow (a cheque right away) this depends on a number of factors, and we must value the vehicle in branch before an offer can be made. You need to book an appointment to have your car valued. You can do this online here, or call us on 0800 887 637. If you want to sell through auction, what you get for your car will depend on the outcome of the auction, and the reserve you set.
Yes. We must value the vehicle in branch before an offer can be made. You need to book an appointment to have your car valued. You can do this online here, or call us on 0800 887 637.
We will purchase just about any car, or can help you sell it through auction. Just to be sure, you need to bring your car in for a valuation, and you will need an appointment. You can do this online here, or call us on 0800 887 637.
CashNow is great if you’re in a hurry to sell or don't want to sell by auction. Book a valuation, bring your car in at the agreed time and we'll make you an offer on the spot.
You need to talk to your finance company about your current finance contract and if you can sell the vehicle before your loan is paid off. If you can, then we can help.
When you bring your car in, we’ll give you a free valuation. Valuations are done by our experienced consultants, who are experts in car values.
To book a valuation, call or email your nearest Turners branch.
When you sell a car at one of our auctions, we charge a Seller’s Fee that covers the time we spend managing the sale process – from marketing your car to arranging the change of ownership. We also charge an administration fee each time the car goes through an auction.
View our Seller’s Fees.
All of the cars we sell are advertised on Turners website and on many other major car sales websites in New Zealand.
Selling at Turners is really easy. Just book a valuation, come in at the agreed time and we’ll do the rest. All we need you to do is set the reserve – we take care of advertising, buyer negotiations and change of ownership. And of course sending you the cheque! There are fees to sell by auction find out more here).
Our auction consultant will help you decide on a fair reserve price. Before you set your reserve, it pays to do some research. Here are a few tips for getting to grips with car values:
Research on our website: There are hundreds of cars on our website, with estimated auction values and Buy Now prices for you to review.
Attend an auction: Anyone can attend our public auctions (or watch online via Turners Live) to see what cars sell for. Find upcoming auctions.
Get a valuation: We offer auction sellers a free valuation to help set their auction reserve. You must bring your vehicle onsite to get this valuation done.
Clean, tidy cars get a better price at auction. Make sure you have removed rubbish and personal belongings, cleaned the car and vacuumed it. You can also pay for a valet service at any of our branches – contact your nearest Turners branch for details.
Unfortunately, no. This is due to respect the privacy of the purchaser.
There are a number of Terms and Conditions that apply to sale by auction.
View our Vendor Terms and Conditions.
An offer is valid for 7 days but is dependent on the vehicle being in the same condition, and travelled no further than 100km’s since valuation.
Frequently Asked Questions about Turners Finance
Turners Finance offers competitively priced loans from as little as no deposit.
As well as cars, you can use Turners Finance to pay for other things like holidays, renovations and debt consolidation.
Find out more about Turners Finance.
Yes, all our loans are assessed for affordability which looks at income against outgoings and what is leftover as the surplus.
The amount you can borrow will depend on your circumstances. Our Turners Finance consultants can help you decide what is affordable for you. Use our Loan Calculator to find out how much your repayments will be. Contact your nearest Turners branch to talk to our Turners Finance team or give us a call on 0800 887 637 if you have any questions.
Turners Finance can offer finance from no deposit – though conditions do apply.
We will need you to apply for finance so we can assess the level of bad credit. Sometimes it’s not as bad as you think but we do need to have a look before giving you an answer.
We have a handy calculator that will show you how much you can borrow and what your repayments will be. Try it now.
While we do prefer a Restricted or Full licence, it is best to talk directly with one our finance experts so we can get a better understanding of your situation and how we can help.
We would like to ask why you have asked this question. If you have submitted an application we would process it based on your details alone. If this does not approve we would look at the option of a parent as a guarantor. Best to talk directly to one of our finance experts.
No. You do need to provide a confirmation of stable income to service the loan. For this, you would need to have the correct visa to legally be working in NZ.
While we do prefer a Restricted or Full NZ licence, it is best to talk directly with one our finance experts so we can get a better understanding of your situation and how we can help.
Our interest rates are risk related. Once you have completed an application we can let you know what your rate would be. Our costs of borrowing are available here which explains the rates in more detail.
While a job is not a requirement, a stable income would be required to be able to comfortably service the repayments of a loan. It is best to speak directly to one of our finance experts so we can get a better understanding of your situation and how we can help.
If you submit an online application, we usually allow 24 hours. If you come into one of our branches and complete the application in person, about 10-15 minutes from the time you sit in with one our consultants.
Depends on your income whether you can service a loan or not, it is best to talk directly with one our finance experts so we can get a better understanding of your situation and how we can help.
Depends on your income whether you can service another loan or not, it is best to talk directly with one our finance experts so we can get a better understanding of your situation and how we can help
We offer Payment Waiver – this is a small fee that covers you if you are no longer able to afford your loan repayments. To find out more about our Payment Waiver Insurance, please call us on 0800 TURNERS (0800 887 637) to talk to one of our friendly staff.
Frequently Asked Questions about Turners Live
Turners Live allows you to view, bid and buy from our live auctions held at any of our branches without having to attend the physical auction.
To use Turners Live, you must register on our website. Register now.
PLEASE NOTE: To be able to bid online using Turners Live, you must register a credit card before the auction. After that, simply click on the Turners Live icon next to any auction to watch it live. You can watch more than one auction at once. Bidding is as easy as clicking the ‘Bid’ button on your screen.
If you’re having problems using the new Turners Live please contact our Helpdesk on 0800 548 324 during the following hours:
- Mondays, Tuesdays & Thursdays: 8am - 6.15pm
- Wednesdays & Fridays: 8am - 4.30pm
- Saturdays: 10am -12.30pm
All you need to do is log into your account and register your credit card here.
How do I access my Turners website account for the first time?
Once you have registered on our website, your account will need to be activated before it can be used.
An activation email will be sent to the email address you gave when you registered. It will contain a link that you need to click on to activate your account.
Once your account is activated you will be able to log in with your email address and password.
If you do not receive an activation email, please call our Helpdesk on 0800 548 324 or email us at email@example.com
Important note for all online users:
If you have an email address, or your email is handled by Yahoo or Xtra, you may not be able to receive our activation email unless you add us to your address book in your webmail.
(Please note this has to be done in your webmail and cannot be done using a desktop application like Outlook).
The activation email could also be in your spam or bulk folder so we suggest you check in all junk mail/spam or bulk folders as well.
You can watch any live auction using Turners Live without registering, but you cannot bid.
Any auction with a green VIEW LIVE link can be viewed in Turners Live.
All our vehicle auctions are accessible both in person at the branch and via Turners Live.
In order to register your credit card you need to be registered on our website and logged in.
1. Once you are logged in, go to ‘My Account’ and select ‘Account Details – Edit’
2. Click ‘Bid Online’ from under ‘Turners Live Bidding Status’
3. A DPS (Direct Payments Solution) form will appear. Enter your credit card details
4. An automated credit card check will take place and your credit card will be approved
PLEASE NOTE: All credit card entries and information are not kept in the Turners Live database. All credit card information and the check is done by the credit card company itself. As part of this process $1 will be held temporarily against your card, it will be back in your account within a few days.
Once your credit card has been approved, you will be able to bid. Register a credit card now.
Simply log into your account and go to ‘My Account’ and select ‘Account Details – Edit’. You will then see a button to update your credit card details.
We will not deduct any money from your credit card unless you make an online purchase. When registering your credit card, $1 will be held temporarily against your card, it will be back in your account within a few days.
When you buy online through Turners Live, a deposit of $500 or 10% of the purchase price (whichever is greater) will be deducted immediately following the auction.
You will need to pay the rest by EFTPOS, credit card, direct debit or cash by 12pm the next day.
Please make sure you have sufficient credit funds on your credit card to cover the initial deposit before you bid.
Turners does not record or store your credit card details.
All credit card entries and transactions are done on the website of DPS (Direct Payment Solutions) who are certified with banks in Australia, New Zealand, Pacific Islands, Singapore, South Africa and Malaysia.
When you register for Turners Live you can opt to be registered as a dealer. Once approved you can access trade sales and enjoy the many benefits of being a trade approved client.
You will be contacted by Turners Credit department within 2 working days of your initial registration to verify your dealer details and set up your dealer account.
In the meantime you can register as a non-dealer which will allow you access to all public auctions.
If you require access to trade areas sooner please contact our credit department directly on (09) 580 9376 or firstname.lastname@example.org.
It works on all modern browsers. It does not work on IE8 and below.
In an auction there could be a lot of bidding activity whether is on site, over the phone or online.
All bidding gets processed during the auction and if you are bidding online it may take a moment for it to register with the clerk.
When you win an auction, a message will appear on your screen saying 'Congratulations on your purchase'
A system generated email will then be sent to you. A consultant will be in touch to arrange payment and pick up of the car.
Mobiles and tablets – this will be at the bottom of your screen.
Other devices – this will be at the top right hand corner of your screen.
This will automatically scroll as the auction progresses, displaying the current lot and the next lots to be offered. If you want to look at lots further down the list, simply scroll down.
The sale has not yet commenced. Once the sale is underway the screen will automatically change to the lot that is being auctioned.
When a good is getting close to the reserve ‘getting close’ will be displayed.
When the reserve has been met ‘now selling’ will be displayed.
The words ‘getting close’ will appear on the bidding screen if the bidding is close to reserve. If you are the highest bidder a consultant will contact you after the auction to see if a sale price can be negotiated.
Turners Live has been set up so it can’t accept double bids from the same bidder once the item is selling (has met reserve).
However, before the item meets reserve you are able to bid against yourself so that the you can met the reserve and buy the item.
You will see ‘You Lead’ if you are currently the highest bidder.
There are a number of Terms and Conditions that apply to Turners Live.
View our Turners Live Terms and Conditions.
Yes, it works on all modern mobiles and tablets.
If a good is saved to your watchlist, and you’re logged in, you will see the icon below.
Simply click on the tab in the relevant section.
This is what the audio device looks like.
As a default, the audio will provide the following notifications:
1. New lot is opened. The voice will say ‘Lot 1’, ‘Lot 2’, ‘Lot 3’ etc.
2. A lot has been opened that is on your watchlist. A bell will sound and the voice will say ‘This lot is on your watchlist’.
3. A click sound will be made each time a bid is made.
Can I choose my notifications?
You will have the option of hearing all announcements or turning some of them off. You can also adjust the volume or mute the sound altogether. To do this, simply click on the settings button shown below.
You will then see the options shown below where you can select your preferences.
No, we do not store your credit card information.
Frequently Asked Questions about Online Auctions
If you're set up to bid on Turners Live, you're already set up to bid on these auctions. If not, please see the instructions below.
Private customers & companies
- Log into your Turners website account
- Go to MY ACCOUNT
- Click ACCOUNT DETAILS - Edit
- Go to the ACCOUNT TYPE section at the bottom of the page and tick the box that says BID ONLINE. Or you will see a red 'BID ONLINE' button on the top right hand side
- You will then be prompted to enter your credit card details. To authorise your card we need to charge $1 to it, this will be credited back onto your card after a couple of days.
Registered Motor Vehicle Traders, Licensed Second-hand Dealers & Licensed Dismantlers
- Log into your Turners website account
- Go to MY ACCOUNT
- Click ACCOUNT DETAILS - Edit
- Click the red 'BID ONLINE' button on the top right hand side
- If you can't see the red button you may not be registered with us as a licensed dealer. Go to the ACCOUNT TYPE section at the bottom of the page and ensure the correct account type is selected, fill in the additional details and we will send a General Agreement to Trade form. You will need to complete this form to be registered as a dealer within our system
Go to MY ACCOUNT, and select ACCOUNT DETAILS – Edit. You will then see the LINK MY TRADE ME ACCOUNT button below
Alternatively, if you click on the BID or BUY NOW button in an online auction you will be prompted to link your account.
This is because our Turners Trade Me Auctions are held in partnership with Trade Me, you need to link your Turners account to Trade Me to be able to bid or Buy Now.
You do not need to link your account to Trade Me for Turners Online Auctions.
You can still search for and view goods in online auctions. You can even ask questions, but you can’t bid on or buy the good if it's a Turners Trade Me Auction - you can if it's a Turners Online Auction.
If you don’t have a Trade Me account and would like to bid on Turners Trade Me Auctions you will need to create one. Then link your Turners account to Trade Me.
You can still search for and view all goods on www.turners.co.nz without linking to Trade Me.
Turners Live allows you to bid on live auctions that are taking place physically and are run by an auctioneer in front of customers.
Online auctions are only held online, there is no physical auction or auctioneer. The customers are all online.
Autobid will place bids at the next minimum amount up to your maximum, if you are outbid.
If the reserve has not been met and your autobid exceeds the reserve, a bid will be placed at the reserve amount.
1) Specify the maximum you want to bid in the box
2) Tick the autobid box - MY BID (on the left hand side) will then change to MY MAXIMUM BID
3) Click AUTOBID
Your screen name is dispayed next to your bid.
Turners Trade Me Auctions
Your screen name will be your Trade Me user name, as these auctions are held in partnership with Trade Me.
Turners Online Auctions
If you don't have a screen name your Turners website account name will be displayed. You can set your screen name here.
For Damaged and End of Life Cars the identity of the other bidders is kept completely private.
Payment options will vary, but are likely to include; direct credit, cash, EFTPOS, Visa or Mastercard*.
Our standard terms are that funds need to clear before goods can be released.
*Please note that we charge an extra 2% on all credit card transactions. We are unable to accept cheques.
Turners Trade Me online auctions
There are no additional buyers fees. What you bid, is what you pay.
Turners online auctions
Standard buyers fees will apply on top of your bid price.
To view our buyers fees, click here.
Goods bought via online auctions will be available for pick up and/ or shipping at the buyers expense. Talk to your local branch about your shipping options.
Please use the QUESTIONS & ANSWERS tab at the bottom of the listing. You need to be logged into your account to ask a question.
Because our Turners Trade Me Auctions are held in partnership with Trade Me, you will receive emails from them depending on your Trade Me notification settings.
To check your Trade Me notification settings:
1) Go to www.trademe.co.nz
2) Login in
3) Go to ‘My Trade Me’
4) Click on 'view my Trade Me'
4) Under ‘More options’ click on ‘Email options’
To find out more about Turners Finance and to apply, please visit www.turners.co.nz/Finance
There is a lot of helpful information including, application forms, booking a no obligation consultation and a loan calculator.