Frequently Asked Questions about Cars

Frequently Asked Questions about How to Buy a Car

How do I find the car that I want?

We get new stock every day, and all of our cars are listed on this website with detailed information and photos.
You can search by make, model, price and year plus a range of other criteria. Our website has a Saved Search tool that lets you set alerts for specific cars you are looking for. When we list a car matching your description, we will email you. You can also add listings to a watchlist that alerts you to an upcoming auction. To use Saved Search or Watchlist, you will need to register on our website.
Register now.

How do I find out what cars are being auctioned today?

The easiest way to find out what cars are being auctioned today is to view our online auction catalogues. You can find them here.

Can I take a test drive?

You can test drive any of our cars before buying. We encourage you to test drive and carry out a thorough inspection before buying a car. To be able to test drive, you will need to bring your driver's licence with you, you need to have a Restricted or Full licence (or overseas equivalent) to take a test drive. 
For auctions, the cars are available for test driving before the auction. At some branches there is a test driving area at the branch. At other branches a staff member will accompany you on a test drive on the road.
Contact the branch to find out what time auction cars are available for test driving before their auctions.
Contact the consultant to arrange to test drive Buy Now cars.

How do I know if the car I like has mechanical problems?

We recommend you get an independent mechanical check before buying any used car. This will tell you if the car needs maintenance, has problems or has been in an accident. 
We can help you arrange an independent check – call or email your nearest Turners branch  for more information.

What other problems could the car have?

Buying a car is a big investment. It is important to check the following:

Is there a debt owing on the car? If you buy a car with money owing on it, you can be made to repay the original debt.

Is the seller the legal owner? Make sure the car you are buying is not stolen.

When you buy a car from Turners, we guarantee that the car is not stolen and you will not have to pay if there is an unpaid finance debt on a car bought from us. This is called clear title.

Does the Consumer Guarantees Act apply to cars bought at Turners?

When you buy a car at Turners, you may be protected under the Consumer Guarantees Act (CGA). This means that you can be sure you’re not being misled about the nature of the vehicle you buy and that it is of acceptable quality taking into account its age and the price you pay for it. And if something goes wrong with the car you’ve bought, Turners will work with you to resolve the issue within a reasonable time.

Learn about how the CGA applies to cars bought at Turners here.

What is the difference between a NZ New car and an import?

Imported Cars
Cars first owned and used outside of New Zealand are called ‘imports’. In New Zealand, most imports come from Japan.
If the car is a new import you must pay to have it registered in New Zealand.
If you buy an imported car, you won’t receive a full history showing when the vehicle has been serviced and how many owners it has had. You may also find that any instructions and manuals for the car are in another language.


NZ New Cars
NZ New refers to a vehicle that was imported brand new by a new car manufacturer. e.g Ford or Holden, and was first registered in New Zealand. NZ New cars have only been driven in New Zealand. For NZ New cars, you can easily find information about their previous history and owners.

How do I know how much to pay?

Whether you’re buying or selling, it pays to research what the car is worth. Here are a few tips for understanding car values:

Turners Valuation (Sometimes called Price Check): An online tool that gives the prices of cars recently sold at Turners. Try it now.

Research on Turners website: There are hundreds of cars on our website, with estimated auction values and Buy Now prices for you to review.

Attend an auction: Anyone can attend our public auctions (or watch online via Turners Live) to see what cars sell for. View upcoming auctions.

How do I know whether the car is safe?

An independent mechanical check will tell you whether there are any problems with the car that might make it unsafe to drive.For help arranging an independent mechanical inspection, contact your nearest branch.
You can also research general safety information for hundreds of cars at www.rightcar.co.nz

How do I know how much petrol the car will use?

Most cars sold at Turners have a Fuel Efficiency rating of between 1 and 6 stars, using information supplied by the Government’s Fuel Saver programme.  This rating is displayed as a sticker on the car’s front windscreen and in its online listing.
You can find out more about these ratings by visiting www.fuelsaver.govt.nz

Does a car bought at Turners come with a warranty?

When you buy a car from Turners, we guarantee a number of things, including:
- No money owing
- Sold by the legal owner

For more information about what we guarantee, read our Buyer Terms and Conditions.
Cars sold by auction do not come with a mechanical warranty, however you can buy Mechanical Breakdown Insurance from us.

You can also learn about the Consumer Guarantees Act and how it applies to cars bought at Turners here.

How can I learn more about the car’s history?

You can view the history of most cars sold at Turners for free using the CARJAM link in the vehicle listing. This check gives details such as colour, registration details, VIN and engine numbers and mileage for free. Many of the details in this check are also available in the Customer Information Notice (CIN) that is displayed on every car, and on every online listing.
For a set fee you can purchase more detailed information about the car from CARJAM as well. For more information visit www.carjam.co.nz

What happens if something goes wrong with the car I’ve bought?

We always recommend getting an independant mechanical check before you buy. These are available through all of our branches, most of which have this service onsite.

You may be covered by the Consumer Guarantees Act, learn more about this here.

Mechanical problems are not covered by Turners, but you can buy Mechanical Breakdown Insurance from us that protects you if you have a breakdown.

How does BuyNow work?

Turners has a huge range of BuyNow cars on offer. These have a fixed price and you can buy them on the spot without having to wait for an auction. Learn more about BuyNow.

How do I bid?

Bidding is as easy as raising your hand, or bidders card in the air, but you do need to be registered to bid in an auction.
Our auctioneer and bid spotters will be looking out for your bid. They know the difference between an itchy nose and a proper bid.
For more information, download our Auction Buyer’s Guide.

How do I bid online?

You can bid in any of our car auctions online using Turners Live. Bidding is as simple as clicking your mouse. Turners Live enables you to bid without having to attend the auction. You can download Turners Live here. To bid on Turners Live you will need to register on this website.

See 'Tools and Tips for Turners Live' for more information. 

How do I pay for the car I’ve just bought?

Turners accepts most forms of payment, however Turners cannot release your vehicle until the funds have cleared. You can make payment immediately using cash, EFTPOS, Visa, Mastercard. Turners does not accept cheques, American Express, Discover, Diners Club, Union Pay, UCB or Qcard. Direct credit or bank transfer are accepted, however in most cases funds do not clear immediately.

If you require Finance, there are on-site consultants available at every branch that will be able to help you. Or you can sign-up online for pre-approved finance.  We can usually approve finance within 2 hours.

Please note:

-          each bank sets different limits as to how much money can be transferred via EFTPOS in a 24 hour period. Turners has no control over these limits.

-          With direct credit or bank transfer funds usually take at least a day to clear. The vehicle cannot be released until the funds have cleared.

-          A 2% fee is charged on all credit card transactions. You will only be able purchase to the limit on your credit card.

-          We are unable to accept cheques.

Buying at Auction:

You will need to pay a deposit of $500 or 10% of the auction price (whichever amount is higher) after the auction. This deposit is non-refundable. You must pay the balance by 12pm the day after the auction. You can make payment by cash, EFTPOS, Visa, Mastercard or direct credit/bank transfer. Please note the limitations above of each form of payment –Turners cannot release your vehicle until the funds have cleared and are in our bank account.

Buying with Buy Now:

In-Branch
You will need to pay a deposit of $500 or 10% of the auction price (whichever amount is higher). The balance must be paid by within 24 hours. This deposit is non-refundable. Please note the limitations above of each form of payment –Turners cannot release your vehicle until the funds have cleared and are in our bank account.

Online
You will need to pay a deposit of $500 or 10% of the auction price (whichever amount is higher). The balance must be paid by within 24 hours.  The balance must be paid at the branch. Please be aware that Turners cannot release the vehicle to you until the funds are cleared, and that this is usually at least 1 day for most banks. 

Do you offer finance?

Turners offers competitive personal finance and you can even apply with no deposit. You can apply at any of our branches or by using our online application form.
Find out more about Turners Finance.

What are Buyer’s Fees?

When you buy a car at one of our auctions, we charge a Buyer’s Fee that covers our guarantee that the car is not stolen, that there is no money owing and the change of ownership. View our Buyer’s Fees.

I live out of town - how can I transport the car I’ve bought?

Turners can help you arrange to have the car you’ve bought transported to another city. For more information, call your nearest Turners branch.

What Terms and Conditions apply when buying at Turners?

There are a number of Terms and Conditions that apply to sale by auction and Buy Now. 
View our Buyer Terms and Conditions.

What terms and conditions apply to Turners Live?

There are a number of Terms and Conditions that apply to Turners Live.
View our Turners Live Terms and Conditions.

Frequently Asked Questions about How to Sell a Car

What kinds of cars does Turners sell?

We sell any kind of car, truck, van or motorbike. It doesn’t matter how old or new it is, or what condition it’s in. We can also sell rare, classic and exotic cars. We even sell damaged cars!
If you want to sell your car, call your nearest Turners branch.

How do I sell for CashNow?

CashNow is great if you’re in a hurry to sell or don't want to sell by auction. Book a valuation, bring your car in and we'll make you an offer on the spot.

Will Turners advertise my vehicle?

All of the cars we sell are advertised on Turners website and on many other major car sales websites in New Zealand.

How do I know I’m getting a fair price for my car?

When you bring your car in, we’ll give you a free valuation. Valuations are done by our experienced consultants, who are experts in car values.
To book a valuation, call or email your nearest Turners branch.

What are Seller’s Fees?

When you sell a car at one of our auctions, we charge a Seller’s Fee that covers the time we spend managing the sale process – from marketing your car to arranging the change of ownership. We also charge an administration fee each time the car goes through an auction.
View our Seller’s Fees.

What Terms and Conditions apply when selling by auction?

There are a number of Terms and Conditions that apply to sale by auction.
View our Vendor Terms and Conditions.

Can I display an independent Mechanical Appraisal on my car?

To make your car more appealing to auction buyers, you can pay for an independent mechanical appraisal and display it on your car. For help arranging an independent mechanical inspection, contact your nearest Turners branch.

How do I sell a car through auction?

Selling at Turners is really easy.  Just book a valuation, come on in and we’ll do the rest. All we need you to do is set the reserve – we take care of advertising, buyer negotiations and change of ownership.  And of course sending you the cheque! There are fees to sell by auction find out more here).

If I'm selling by auction, how do I set my reserve price?

Our auction consultant will help you decide on a fair reserve price.
Before you set your reserve, it pays to do some research. Here are a few tips for getting to grips with car values:

Turners Valuation (Sometimes called Price Check): An online tool that gives the prices of cars recently sold at Turners. Try Turners Valuation now.

Research on our website: There are hundreds of cars on our website, with estimated auction values and Buy Now prices for you to review.

Attend an auction: Anyone can attend our public auctions (or watch online via Turners Live) to see what cars sell for. Find upcoming auctions.

Get a valuation: We offer auction sellers a free valuation to help set their auction reserve.

How can I get the best price at auction?

Clean, tidy cars get a better price at auction. Make sure you have removed rubbish and personal belongings, cleaned the car and vacuumed it. You can also pay for a valet service at any of our branches – contact your nearest Turners branch for details.

Frequently Asked Questions about Turners Finance

Does Turners offer finance?

Turners Finance offers competitively priced loans from as little as no deposit.

Find out more about Turners Finance.

How do I get finance?

Getting personal finance through Turners is quick and easy. You can get finance at any of our branches, or through this website. Apply for Personal Finance now.  Or give us a call on 0800 887 637 if you have any questions.

What can I borrow money for?

As well as cars, you can use Turners Finance to pay for other things like holidays, renovations and debt consolidation.
Find out more about Turners Finance.

How much can I borrow?

The amount you can borrow will depend on your circumstances. Our Turners Finance consultants can help you decide what is affordable for you.  Use our Loan Calculator to find out how much your repayments will be.   Contact your nearest Turners branch  to talk to our Turners Finance team or give us a call on 0800 887 637 if you have any questions.

How much deposit do I need?

Turners Finance can offer finance from no deposit – though conditions do apply.

How much will the repayments be?

We have a handy calculator that will show you how much you can borrow and what your repayments will be. Try it now.

What if something happens and I can’t afford my repayments anymore?

We offer Payment Waiver – this is a small fee that covers you if you are no longer able to afford your loan repayments.   To find out more about our Payment Waiver Insurance, please call us on 0800 TURNERS (0800 887 637) to talk to one of our friendly staff.

Frequently Asked Questions about Turners Live

What do I need to do to be able to bid?

If you already use Turners Live you're good to go - you don't need to do anything.

If you haven't used it before, all you need to do is log into your account and register your credit card here.


What browsers does it work on?

Turners Live works on all modern browsers, except IE8 and below.

Does it work on mobiles and tablets?

Yes, it works on all modern mobiles and tablets. Below is what it looks like on your mobile.

How do I know I have the leading bid?

When you are in the lead ‘you lead’ will be displayed.

How do I know when the good meets reserve?

When a good is getting close to the reserve ‘getting close’ will be displayed.

When the reserve has been met ‘now selling’ will be displayed.

How do I know if the auction is closing?

When the auctions is closing you will see ‘last chance to bid’. This is the auctioneer calling for last bids.

It will be displayed for three seconds and will then start flashing, at which point the auction can be closed.

What does the watchlist icon look like?

If a good is saved to your watchlist, and you’re logged in, you will see the icon below.

What happens if there are multiple lanes in the auction?

Simply check the top of the Turners Live page (circled below) where a drop down list will be if there are multiple lanes.

Why am I being asked to enter my credit card details?

If you see ‘update credit card’ it’s because you either haven’t registered a credit card with us before or it’s out of date. Simply click on the button to update your details.

As part of the credit card validation process, one dollar is held against your card for a few days then credited back to your account.

How do I view vehicle details, comments & notes and Q&As?

Simply click on the tab in the relevant section.

How do I view an upcoming good?

Click on the good on the right hand side of the page and it will open in a new window/tab.

What happens if I win?

If you win you will get a message on the screen telling you that you have won.

You will be emailed about your purchase as usual.

How do the audio notifications work?

This is what the audio device looks like.

 

 

As a default, the audio will provide the following notifications:

1.    New lot is opened. The voice will say ‘Lot 1’, ‘Lot 2’, ‘Lot 3’ etc.

2.    A lot has been opened that is on your watchlist. A bell will sound and the voice will say ‘This lot is on your watchlist’.

3.    A click sound will be made each time a bid is made.

 

Can I choose my notifications?

You will have the option of hearing all announcements or turning some of them off.  You can also adjust the volume or mute the sound altogether. To do this, simply click on the settings button shown below.

You will then see the options shown below where you can select your preferences.

How do I pay for the item I just won?

When you buy online through Turners Live, a deposit of $500 or 10% of the purchase price (whichever is greater) will be deducted immediately following the auction.

You will need to pay the rest by EFTPOS, credit card, direct debit or cash by 12pm the next day.

Please make sure you have sufficient credit funds on your credit card to cover the initial deposit before you bid.

What terms and conditions apply?

Our Turners Live Terms and Conditions apply, view them here.

I need help!

If you’re having problems using the new Turners Live please contact our Support Desk on 0800 548 324 during the following hours:

  • Mondays, Tuesdays & Thursdays: 8am - 6.15pm
  • Wednesdays & Fridays: 8am - 4.30pm
  • Saturdays: 10am -12.30pm

Frequently Asked Questions about Online Auctions

How can I bid on Turners Online Auctions?

If you're set up to bid on Turners Live, you're already set up to bid on these auctions. If not, please see the instructions below.

Private customers & companies

Log into your Turners website account 
Go to MY ACCOUNT
-  
Click ACCOUNT DETAILS - Edit
Go to the ACCOUNT TYPE section at the bottom of the page and tick the box that says BID ONLINE. Or you will see a red 'BID ONLINE' button on the top right hand side
-
You will then be prompted to enter your credit card details. To authorise your card we need to charge $1 to it, this will be credited back onto your card after a couple of days.


Registered Motor Vehicle Traders, Licensed Second-hand Dealers & Licensed Dismantlers

- Log into your Turners website account  
Go to MY ACCOUNT
Click ACCOUNT DETAILS - Edit
Click the red 'BID ONLINE' button on the top right hand side
If you can't see the red button you may not be registered with us as a licensed dealer. Go to the ACCOUNT TYPE section at the bottom of the page and ensure the correct account type is selected, fill in the additional details and we will send a General Agreement to Trade form. You will need to complete this form to be registered as a dealer within our system

How can I bid on Turners Trade Me auctions?

Go to MY ACCOUNT, and select ACCOUNT DETAILS – Edit. You will then see the LINK MY TRADE ME ACCOUNT button below

Alternatively, if you click on the BID or BUY NOW button in an online auction you will be prompted to link your account.

Why do I need to link my Turners account to Trade Me?

This is because our Turners Trade Me Auctions are held in partnership with Trade Me, you need to link your Turners account to Trade Me to be able to bid or Buy Now.

You do not need to link your account to Trade Me for Turners Online Auctions.

What if I don’t link my Turners account to Trade Me?

You can still search for and view goods in online auctions. You can even ask questions, but you can’t bid on or buy the good if it's a Turners Trade Me Auction - you can if it's a Turners Online Auction.

What if I don’t have a Trade Me account?

If you don’t have a Trade Me account and would like to bid on Turners Trade Me Auctions you will need to create one. Then link your Turners account to Trade Me.

You can still search for and view all goods on www.turners.co.nz without linking to Trade Me.

What’s the difference between online auctions and Turners live?

Turners Live allows you to bid on live auctions that are taking place physically and are run by an auctioneer in front of customers.

Online auctions are only held online, there is no physical auction or auctioneer. The customers are all online.

What’s an autobid?

Autobid will place bids at the next minimum amount up to your maximum, if you are outbid.

If the reserve has not been met and your autobid exceeds the reserve, a bid will be placed at the reserve amount.

Learn more about autobids here.

How do I place an autobid?

1)      Specify the maximum you want to bid in the box

2)      Tick the autobid box - MY BID (on the left hand side) will then change to MY MAXIMUM BID

3)      Click AUTOBID

 

Learn more about autobids here.

What’s a screen name?

Your screen name is dispayed next to your bid.

Turners Trade Me Auctions
Your screen name will be your Trade Me user name, as these auctions are held in partnership with Trade Me. 

Turners Online Auctions 
If you don't have a screen name your Turners website account name will be displayed. You can set your screen name here.

For Damaged and End of Life Cars the identity of the other bidders is kept completely private.

What payment options are there?

Payment options will vary, but are likely to include; direct credit, cash, EFTPOS, Visa or Mastercard*.

Our standard terms are that funds need to clear before goods can be released.

*Please note that we charge an extra 2% on all credit card transactions. We are unable to accept cheques.

Are there any buyers fees?

Turners Trade Me online auctions
There are no additional buyers fees. What you bid, is what you pay.

Turners online auctions
Standard dealer buyers fees will apply on top of your bid price.

What shipping options are there?

Goods bought via online auctions will be available for pick up and/ or shipping at the buyers expense. 

How do I ask a question about a good?

Please use the QUESTIONS & ANSWERS tab at the bottom of the listing. You need to be logged into your account to ask a question.

Why am I receiving emails from Trade Me?

Because our Turners Trade Me Auctions are held in partnership with Trade Me, you will receive emails from them depending on your Trade Me notification settings.

To check your Trade Me notification settings:

1)      Go to www.trademe.co.nz

2)      Login in

3)      Go to ‘My Trade Me’

4)      Click on 'view my Trade Me'  

4)      Under ‘More options’ click on ‘Email options’

How do I apply for finance?

To find out more about Turners Finance and to apply, please visit www.turners.co.nz/Finance

There is a lot of helpful information including, application forms, booking a no obligation consultation and a loan calculator.