Buying vehicles during Level 3


BuySafe: Making it safe and easy to buy from home during Level 3

100% online purchasing


1. If you are interested in buying a Damaged or End of Life vehicle during the level 3 either

  • Contact the sales consultant on the listing of the vehicle you wish to purchase. There are options to call or email and one of the team will quickly be in touch to discuss your situation and how we can help
  • Call 0800 887 637 and speak to one of our friendly contact centre team or email us at

2. Once you have won the online auction, then

  • A $500 deposit will be taken on your credit card
  • A confirmation email will be sent to you
    • It will have a Turners Bank account for a Direct Credit to be done (all payments must be completed online as there is no payments at the branch until further notice)
    • If you do the payment it should reach Turners by the following mornings latest
    • Please let our team know when you are planning on paying. The vehicle cannot be handed over until the payment has been received

3. You will receive another email with some further documentation:

  • CIN card
    • You will need to either print this out and sign it ready for when you collect the vehicle, or
    • Or sign and scan the docs and email back with a copy of your Driver licence (both sides and the signature matches) or Passport
    • Please ensure you complete a change of ownership on the NZTA website here


Viewing during level 3:

  • There will be no vehicle viewing during level 3 at our Auckland branch

Collection during level 3:

  • Once payment is received, change of ownership processed and you have confirmed whether the documentation will be emailed back or we will collect, the vehicle can be handed over

Wait times during level 3:

  • As we are operating in a contactless service model, please be patient when delivering or uplifting vehicles


The rest of New Zealand (excluding Auckland) is in lockdown Level 2, all our branches are open for business with safety measures in place.


When you come in and see us, but we do ask that you help us maintain safety guidelines as below. All our staff will be wearing masks. Our commitment remains firm to keep our staff and our customers safe.

  • 2m Social Distancing at all times
  • Use the hand sanitizer available
  • Sign in using the NZ COVID Tracer app

The processes that have been put in place around sanitizing goods and high traffic areas will continue.