Frequently Asked Questions about General Goods

Frequently Asked Questions about Buying General Goods

How do I find the good that I want?

All of our goods are listed on this website with detailed information and photos. You can search by a range of criteria including auction location, date and keyword. 

Our website has a Saved Search tool that lets you set alerts for specific items you are looking for. When we list a boat matching your description, we will email you. You can also add listings to a Watch List that alerts you to an upcoming auction.

To use Saved Search or Watch List, you will need to register on our website. Register now. 

How do I find out what is coming up for auction?

The easiest way to find out what is coming up for auction is to view our online auction catalogues. You can find them here.

Can I come and view the good?

All listings will have specific viewing times that may differ depending on the location of the item, these will be on the listing.

Contact the branch to arrange an alternative time.

What happens if something goes wrong with the good I’ve bought?

You may be covered by the Consumer Guarantees Act, learn more about this here.

How do I pay for the goods I’ve just bought?

You can make payment by cash, EFTPOS, direct debit, Visa or Mastercard. You must pay the balance by 12pm the day after the auction. 

Please note that we charge an extra 2% on all credit card transactions. We are unable to accept cheques.

What are Buyer’s Fees?

When you buy at one of our auctions, we charge a Buyer’s Fee that covers our guarantee that the good is not stolen, and that there is no money owing.

View our Buyer’s Fees.

What Terms and Conditions apply when buying at auction?

There are a number of Terms and Conditions that apply to sale by auction. 
View our Buyer Terms and Conditions.

Frequently Asked Questions about Online Auctions

How can I bid on Turners Online Auctions?

If you're set up to bid on Turners Live, you're already set up to bid on these auctions. If not, please see the instructions below.

Private customers & companies

Log into your Turners website account 
Go to MY ACCOUNT
-  
Click ACCOUNT DETAILS - Edit
Go to the ACCOUNT TYPE section at the bottom of the page and tick the box that says BID ONLINE. Or you will see a red 'BID ONLINE' button on the top right hand side
-
You will then be prompted to enter your credit card details. To authorise your card we need to charge $1 to it, this will be credited back onto your card after a couple of days.


Registered Motor Vehicle Traders, Licensed Second-hand Dealers & Licensed Dismantlers

- Log into your Turners website account  
Go to MY ACCOUNT
Click ACCOUNT DETAILS - Edit
Click the red 'BID ONLINE' button on the top right hand side
If you can't see the red button you may not be registered with us as a licensed dealer. Go to the ACCOUNT TYPE section at the bottom of the page and ensure the correct account type is selected, fill in the additional details and we will send a General Agreement to Trade form. You will need to complete this form to be registered as a dealer within our system

How can I bid on Turners Trade Me auctions?

Go to MY ACCOUNT, and select ACCOUNT DETAILS – Edit. You will then see the LINK MY TRADE ME ACCOUNT button below

Alternatively, if you click on the BID or BUY NOW button in an online auction you will be prompted to link your account.

Why do I need to link my Turners account to Trade Me?

This is because our Turners Trade Me Auctions are held in partnership with Trade Me, you need to link your Turners account to Trade Me to be able to bid or Buy Now.

You do not need to link your account to Trade Me for Turners Online Auctions.

What if I don’t link my Turners account to Trade Me?

You can still search for and view goods in online auctions. You can even ask questions, but you can’t bid on or buy the good if it's a Turners Trade Me Auction - you can if it's a Turners Online Auction.

What if I don’t have a Trade Me account?

If you don’t have a Trade Me account and would like to bid on Turners Trade Me Auctions you will need to create one. Then link your Turners account to Trade Me.

You can still search for and view all goods on www.turners.co.nz without linking to Trade Me.

What’s the difference between online auctions and Turners live?

Turners Live allows you to bid on live auctions that are taking place physically and are run by an auctioneer in front of customers.

Online auctions are only held online, there is no physical auction or auctioneer. The customers are all online.

What’s an autobid?

Autobid will place bids at the next minimum amount up to your maximum, if you are outbid.

If the reserve has not been met and your autobid exceeds the reserve, a bid will be placed at the reserve amount.

Learn more about autobids here.

How do I place an autobid?

1)      Specify the maximum you want to bid in the box

2)      Tick the autobid box - MY BID (on the left hand side) will then change to MY MAXIMUM BID

3)      Click AUTOBID

 

Learn more about autobids here.

What’s a screen name?

Your screen name is dispayed next to your bid.

Turners Trade Me Auctions
Your screen name will be your Trade Me user name, as these auctions are held in partnership with Trade Me. 

Turners Online Auctions 
If you don't have a screen name your Turners website account name will be displayed. You can set your screen name here.

For Damaged and End of Life Cars the identity of the other bidders is kept completely private.

What payment options are there?

Payment options will vary, but are likely to include; direct credit, cash, EFTPOS, Visa or Mastercard*.

Our standard terms are that funds need to clear before goods can be released.

*Please note that we charge an extra 2% on all credit card transactions. We are unable to accept cheques.

Are there any buyers fees?

Turners Trade Me online auctions
There are no additional buyers fees. What you bid, is what you pay.

Turners online auctions
Standard buyers fees will apply on top of your bid price.

To view our buyers fees, click here.

What shipping options are there?

Goods bought via online auctions will be available for pick up and/ or shipping at the buyers expense. Talk to your local branch about your shipping options.

How do I ask a question about a good?

Please use the QUESTIONS & ANSWERS tab at the bottom of the listing. You need to be logged into your account to ask a question.

Why am I receiving emails from Trade Me?

Because our Turners Trade Me Auctions are held in partnership with Trade Me, you will receive emails from them depending on your Trade Me notification settings.

To check your Trade Me notification settings:

1)      Go to www.trademe.co.nz

2)      Login in

3)      Go to ‘My Trade Me’

4)      Click on 'view my Trade Me'  

4)      Under ‘More options’ click on ‘Email options’

Frequently Asked Questions about Selling General Goods

What kinds of goods do you sell?

We sell anything!

Generally the goods have been customs seized, stolen and recovered or come from a receivership or liquidation.  

Items range from computers to cameras, furniture to fondues, jewellery to gym equipment, aquariums to antiques, bikes to bacon slicers, and the list goes on...

How do I sell goods through auction?

We can sell on behalf of private individuals but if you need to talk to a consultant, call your nearest Turners branch for help. 

What are Seller’s Fees?

When you sell at one of our auctions, we charge a Seller’s Fee that covers the time we spend managing the sale process.

View our Seller’s Fees.

What Terms and Conditions apply when selling by auction?

There are a number of Terms and Conditions that apply to sale by auction.
View our Vendor Terms and Conditions.