Frequently Asked Questions about General Goods

Frequently Asked Questions about Buying General Goods

How do I find the good that I want?

All of our boats and marine are listed on this website with detailed information and photos. You can search by a range of criteria including auction location, date and keyword. 

Our website has a Saved Search tool that lets you set alerts for specific items you are looking for. When we list a boat matching your description, we will email you. You can also add listings to a Watch List that alerts you to an upcoming auction.

To use Saved Search or Watch List, you will need to register on our website. Register now. 

How do I find out what is coming up for auction?

The easiest way to find out what is coming up for auction is to view our online auction catalogues. You can find them here.

Can I come and view the good?

All listings will have specific viewing times that may differ depending on the location of the item, these will be on the listing.

Contact the branch to arrange an alternative time.

How do I know how much to pay?

Whether you’re buying or selling, it pays to research what the bus, motorhome or caravan is worth. Research retail prices: Check retail websites to get an understanding of retail prices.

What happens if something goes wrong with the good I’ve bought?

You may be covered by the Consumer Guarantees Act, learn more about this here.

How do I buy at auction?

If you’ve bought at auction before, you’ll know that it’s fast, easy and fun. If you are first-timer though, it can be a bit scary. 

Check out our Auction Buyer’s Guide for step-by-step instructions on how to buy at auction. 

How do I bid?

To make it as easy and convenient as possible for you to buy, there are a few ways to bid - in person at the branch, over the phone or by absentee bid.

When you register you’ll be given a bidder’s number. You can use this to make your bid, or you can simply hold up your hand so the auctioneer can see it clearly (don’t worry no one ever bought anything just for scratching their nose). If you’re the top bidder when the hammer comes down the good is yours. If you are the top bidder, but the good hasn’t reached its reserve, we’ll negotiate a price between you and the owner.

If you’re the top bidder when the hammer comes down the good is yours. If you are the top bidder, but the good hasn’t reached its reserve, we’ll negotiate a price between you and the owner.

How do I make a phone or absentee bid?

If you can't make the auction, let our consultants know and they can work with you by placing an absentee bid on your behalf or through phone bidding. But remember you need to register with the branch first.

How do I pay for the goods I’ve just bought?

You can make payment by cash, EFTPOS, direct debit, Visa or Mastercard. You must pay the balance by 12pm the day after the auction. 

Please note that we charge an extra 2% on all credit card transactions. We are unable to accept cheques.

What are Buyer’s Fees?

When you buy at one of our auctions, we charge a Buyer’s Fee that covers our guarantee that the good is not stolen, and that there is no money owing.

View our Buyer’s Fees.

What Terms and Conditions apply when buying at auction?

There are a number of Terms and Conditions that apply to sale by auction. 
View our Buyer Terms and Conditions.

Frequently Asked Questions about Selling General Goods

What kinds of goods do you sell?

We sell anything!

Generally the goods have been customs seized, stolen and recovered or come from a receivership or liquidation.  

Items range from computers to cameras, furniture to fondues, jewellery to gym equipment, aquariums to antiques, bikes to bacon slicers, and the list goes on...

How do I sell goods through auction?

We can sell on behalf of private individuals but if you need to talk to a consultant, call your nearest Turners branch for help. 

What are Seller’s Fees?

When you sell at one of our auctions, we charge a Seller’s Fee that covers the time we spend managing the sale process.

View our Seller’s Fees.

What Terms and Conditions apply when selling by auction?

There are a number of Terms and Conditions that apply to sale by auction.
View our Vendor Terms and Conditions.

Frequently Asked Questions about using Turners Live

What is Turners Live?

Turners Live allows you to view, bid and buy from our live auctions held at any of our branches without having to attend the physical auction.

To use Turners Live, you must register on our website. Register now, 

PLEASE NOTE: To be able to bid online using Turners Live, you must register a credit card before the auction. After that, simply click on the Turners Live icon next to any auction to watch it live. You can watch more than one auction at once. Bidding is as easy as clicking the ‘Bid’ button on your screen. 

Who can I call for help with Turners Live?

If you’re having problems using the new Turners Live please contact our Helpdesk on 0800 548 324 during the following hours:

  • Mondays, Tuesdays & Thursdays: 8am - 6.15pm
  • Wednesdays & Fridays: 8am - 4.30pm
  • Saturdays: 10am -12.30pm

What do I need to do to be able to bid?

All you need to do is log into your account and register your credit card here.

How do I access my Turners Live account for the first time?

How do I access my Turners website account for the first time?

Once you have registered on our website, your account will need to be activated before it can be used. 

An activation email will be sent to the email address you gave when you registered. It will contain a link that you need to click on to activate your account. 

Once your account is activated you will be able to log in with your email address and password.

If you do not receive an activation email, please call our Helpdesk on 0800 548 324 or email us at support@turners.co.nz 

 


Important note for all online users:
If you have an email address, or your email is handled by Yahoo or Xtra, you may not be able to receive our activation email unless you add us to your address book in your webmail.

(Please note this has to be done in your webmail and cannot be done using a desktop application like Outlook).

The activation email could also be in your spam or bulk folder so we suggest you check in all junk mail/spam or bulk folders as well.

Do I have to register just to view a sale?

You can watch any live auction using Turners Live without registering, but you cannot bid.

How early can I log in to an auction on Turners Live?

Any auction or car with a green tick beside it can be viewed in Turners Live. If the auction or car has a red tick beside it, that means it will be available in Turners Live later.
Auction and cars that are not available in Turners Live have no tick beside them in the online auction catalogue.

How do I register my credit card?

In order to register your credit card you need to be registered on our website and logged in.  
1. Once you are logged in, go to ‘My Account’ and select ‘Account Details – Edit’ 
2. Click ‘Bid Online’ from under ‘Turners Live Bidding Status’
3. A DPS (Direct Payments Solution) form will appear. Enter your credit card details
4. An automated credit card check will take place and your credit card will be approved 

PLEASE NOTE: All credit card entries and information are not kept in the Turners Live database. All credit card information and the check is done by the credit card company itself. As part of this process $1 will be held temporarily against your card, it will be back in your account within a few days.
Once your credit card has been approved, you will be able to bid. Register a credit card now.

How do I change my credit card details?

Simply log into your account and go to ‘My Account’ and select ‘Account Details – Edit’. You will then see a button to update your credit card details.

How do I know when you have debited my credit card account?

We will not deduct any money from your credit card unless you make an online purchase. When registering your credit card, $1 will be held temporarily against your card, it will be back in your account within a few days.  

When you buy online through Turners Live, a deposit of $500 or 10% of the purchase price (whichever is greater) will be deducted immediately following the auction.

You will need to pay the rest by EFTPOS, credit card, direct debit or cash by 12pm the next day.

Please make sure you have sufficient credit funds on your credit card to cover the initial deposit before you bid.

Are my credit cards details secure on the Turners’ website?

Turners does not record or store your credit card details.
All credit card entries and transactions are done on the website of DPS (Direct Payment Solutions) who are certified with banks in Australia, New Zealand, Pacific Islands, Singapore, South Africa and Malaysia.

What browsers does it work on?

It works on all modern browsers. It does not work on IE8 and below.

I’ve placed a bid but it hasn’t been accepted. Why?

In an auction there could be a lot of bidding activity whether is on site, over the phone or online. 
All bidding gets processed during the auction and if you are bidding online it may take a moment for it to register with the clerk.

What happens when I buy a car on Turners Live?

What happens if I win an auction?

When you win an auction, a message will appear on your screen saying ‘Congratulations on your purchase’.

A system generated email will then be sent to you. A consultant will be in touch to arrange payment and pick up of the car.

A deposit of $500 or 10% of the purchase price (whichever is higher) will automatically be deducted from your credit card. Please ensure you have enough funds on your credit card to cover this charge. You will need to pay the balance owing before you pick up the car.

How can I look at other cars coming up later in the auction?

Mobiles and tablets – this will be at the bottom of your screen.
Other devices – this will be at the top right hand corner of your screen.

This will automatically scroll as the auction progresses, displaying the current lot and the next lots to be offered. If you want to look at lots further down the list, simply scroll down.

Why is the bidding page stuck on the first lot?

The sale has not yet commenced. Once the sale is underway the screen will automatically change to the lot that is being auctioned.

How do I know if the bidding has reached the Reserve (minimum) price?

When a good is getting close to the reserve ‘getting close’ will be displayed.

When the reserve has been met ‘now selling’ will be displayed.

What if the Reserve (minimum) price is not reached?

The words ‘getting close’ will appear on the bidding screen if the bidding is close to reserve.  If you are the highest bidder a consultant will contact you after the auction to see if a sale price can be negotiated.

How do I know I am not bidding against myself?

Turners Live has been set up so that it cannot accept double bids from the same bidder.
The identity of each bidder is displayed in the scrolling box on screen. This will show you who has the top bid. Each online bidder has a unique login ID which is displayed on the auction page.

What Terms and Conditions apply to Turners Live?

There are a number of Terms and Conditions that apply to Turners Live.
View our Turners Live Terms and Conditions.

What Terms and Conditions apply to this website?

There are a number of Terms and Conditions that apply to this website.

View our Website Terms and Conditions.

Does it work on mobiles and tablets?

Yes, it works on all modern mobiles and tablets. 

How do I know if the auction is closing?

When the auctions is closing you will see ‘last chance to bid’. This is the auctioneer calling for last bids.

It will be displayed for three seconds and will then start flashing, at which point the auction can be closed.

What happens if there are multiple lanes in the auction?

Simply check the top of the Turners Live page where a drop down list will be if there are multiple lanes.

What does the watchlist icon look like?

If a good is saved to your watchlist, and you’re logged in, you will see the icon below.


How do I view vehicle details, comments & notes and Q&As?

Simply click on ‘open’ in the relevant section.


How do the audio notifications work?

This is what the audio device look like.

 

As a default, the audio will provide the following notifications:

1.    New lot is opened. The voice will say ‘Lot 1’, ‘Lot 2’, ‘Lot 3’ etc.

2.    A lot has been opened that is on your watchlist. A bell will sound and the voice will say ‘This lot is on your watchlist’.

3.    A click sound will be made each time a bid is made.

 

Can I choose my notifications?

You will have the option of hearing all announcements or turning some of them off.  You can also adjust the volume or mute the sound altogether. To do this, simply click on the settings button shown below.

You will then see the options shown below where you can select your preferences.