Frequently Asked Questions about Buying General Goods
All of our goods are listed on this website with detailed information and photos. You can search by a range of criteria including auction location, date and keyword.
Our website has a Saved Search tool that lets you set alerts for specific items you are looking for. When we list a boat matching your description, we will email you. You can also add listings to a Watch List that alerts you to an upcoming auction.
To use Saved Search or Watch List, you will need to register on our website. Register now.
The easiest way to find out what is coming up for auction is to view our online auction catalogues. You can find them here.
All listings will have specific viewing times that may differ depending on the location of the item, these will be on the listing.
Contact the branch to arrange an alternative time.
You may be covered by the Consumer Guarantees Act, learn more about this here.
You can make payment by cash, EFTPOS, direct debit, Visa or Mastercard. You must pay the balance by 12pm the day after the auction.
Please note that we charge an extra 2% on all Paywave, Alipay and credit card transactions. We are unable to accept cheques.
When you buy at one of our auctions, we charge a Buyer’s Fee that covers our guarantee that the good is not stolen, and that there is no money owing.
There are a number of Terms and Conditions that apply to sale by auction.
View our Buyer Terms and Conditions.
Frequently Asked Questions about Selling General Goods
We sell anything!
Generally the goods have been customs seized, stolen and recovered or come from a receivership or liquidation.
Items range from computers to cameras, furniture to fondues, jewellery to gym equipment, aquariums to antiques, bikes to bacon slicers, and the list goes on...
We can sell on behalf of private individuals but if you need to talk to a consultant, call your nearest Turners branch for help.
When you sell at one of our auctions, we charge a Seller’s Fee that covers the time we spend managing the sale process.
There are a number of Terms and Conditions that apply to sale by auction.
View our Vendor Terms and Conditions.
Frequently Asked Questions about using Turners Live
Turners Live allows you to view, bid and buy from our live auctions held at any of our branches without having to attend the physical auction.
To use Turners Live, you must register on our website. Register now,
PLEASE NOTE: To be able to bid online using Turners Live, you must register a credit card before the auction. After that, simply click on the Turners Live icon next to any auction to watch it live. You can watch more than one auction at once. Bidding is as easy as clicking the ‘Bid’ button on your screen.
If you’re having problems using the new Turners Live please contact our Helpdesk on 0800 548 324 during the following hours:
- Mondays, Tuesdays & Thursdays: 8am - 6.15pm
- Wednesdays & Fridays: 8am - 4.30pm
- Saturdays: 10am -12.30pm
All you need to do is log into your account and register your credit card here.
How do I access my Turners website account for the first time?
Once you have registered on our website, your account will need to be activated before it can be used.
An activation email will be sent to the email address you gave when you registered. It will contain a link that you need to click on to activate your account.
Once your account is activated you will be able to log in with your email address and password.
If you do not receive an activation email, please call our Helpdesk on 0800 548 324 or email us at support@turners.co.nz
Important note for all online users:
If you have an email address, or your email is handled by Yahoo or Xtra, you may not be able to receive our activation email unless you add us to your address book in your webmail.
(Please note this has to be done in your webmail and cannot be done using a desktop application like Outlook).
The activation email could also be in your spam or bulk folder so we suggest you check in all junk mail/spam or bulk folders as well.
You can watch any live auction using Turners Live without registering, but you cannot bid.
Any auction or car with a green tick beside it can be viewed in Turners Live. If the auction or car has a red tick beside it, that means it will be available in Turners Live later.
Auction and cars that are not available in Turners Live have no tick beside them in the online auction catalogue.
In order to register your credit card you need to be registered on our website and logged in.
1. Once you are logged in, go to ‘My Account’ and select ‘Account Details – Edit’
2. Click ‘Bid Online’ from under ‘Turners Live Bidding Status’
3. A DPS (Direct Payments Solution) form will appear. Enter your credit card details
4. An automated credit card check will take place and your credit card will be approved
PLEASE NOTE: All credit card entries and information are not kept in the Turners Live database. All credit card information and the check is done by the credit card company itself. As part of this process $1 will be held temporarily against your card, it will be back in your account within a few days.
Once your credit card has been approved, you will be able to bid. Register a credit card now.
Simply log into your account and go to ‘My Account’ and select ‘Account Details – Edit’. You will then see a button to update your credit card details.
We will not deduct any money from your credit card unless you make an online purchase. When registering your credit card, $1 will be held temporarily against your card, it will be back in your account within a few days.
When you buy online through Turners Live, a deposit of $500 or 10% of the purchase price (whichever is greater) will be deducted immediately following the auction.
You will need to pay the rest by EFTPOS, credit card, direct debit or cash by 12pm the next day.
Please make sure you have sufficient credit funds on your credit card to cover the initial deposit before you bid.
Turners does not record or store your credit card details.
All credit card entries and transactions are done on the website of DPS (Direct Payment Solutions) who are certified with banks in Australia, New Zealand, Pacific Islands, Singapore, South Africa and Malaysia.
It works on all modern browsers. It does not work on IE8 and below.
In an auction there could be a lot of bidding activity whether is on site, over the phone or online.
All bidding gets processed during the auction and if you are bidding online it may take a moment for it to register with the clerk.
What happens if I win an auction?
When you win an auction, a message will appear on your screen saying ‘Congratulations on your purchase’.
A system generated email will then be sent to you. A consultant will be in touch to arrange payment and pick up of the car.
A deposit of $500 or 10% of the purchase price (whichever is higher) will automatically be deducted from your credit card. Please ensure you have enough funds on your credit card to cover this charge. You will need to pay the balance owing before you pick up the car.
Mobiles and tablets – this will be at the bottom of your screen.
Other devices – this will be at the top right hand corner of your screen.
This will automatically scroll as the auction progresses, displaying the current lot and the next lots to be offered. If you want to look at lots further down the list, simply scroll down.
The sale has not yet commenced. Once the sale is underway the screen will automatically change to the lot that is being auctioned.
When a good is getting close to the reserve ‘getting close’ will be displayed.
When the reserve has been met ‘now selling’ will be displayed.
The words ‘getting close’ will appear on the bidding screen if the bidding is close to reserve. If you are the highest bidder a consultant will contact you after the auction to see if a sale price can be negotiated.
Turners Live has been set up so that it cannot accept double bids from the same bidder.
The identity of each bidder is displayed in the scrolling box on screen. This will show you who has the top bid. Each online bidder has a unique login ID which is displayed on the auction page.
There are a number of Terms and Conditions that apply to Turners Live.
View our Turners Live Terms and Conditions.
There are a number of Terms and Conditions that apply to this website.
Yes, it works on all modern mobiles and tablets.
When the auctions is closing you will see ‘last chance to bid’. This is the auctioneer calling for last bids.
It will be displayed for three seconds and will then start flashing, at which point the auction can be closed.
Simply check the top of the Turners Live page where a drop down list will be if there are multiple lanes.
If a good is saved to your watchlist, and you’re logged in, you will see the icon below.
Simply click on ‘open’ in the relevant section.
This is what the audio device look like.
As a default, the audio will provide the following notifications:
1. New lot is opened. The voice will say ‘Lot 1’, ‘Lot 2’, ‘Lot 3’ etc.
2. A lot has been opened that is on your watchlist. A bell will sound and the voice will say ‘This lot is on your watchlist’.
3. A click sound will be made each time a bid is made.
Can I choose my notifications?
You will have the option of hearing all announcements or turning some of them off. You can also adjust the volume or mute the sound altogether. To do this, simply click on the settings button shown below.
You will then see the options shown below where you can select your preferences.
