Tools & Tips

TOOLS & TIPS FOR BUYERS

How do I find the car that I want?

We get new stock every day, and all of our cars are listed on this website with detailed information and photos.
You can search by make, model, price and year plus a range of other criteria. Our website has a Saved Search tool that lets you set alerts for specific cars you are looking for. When we list a car matching your description, we will email you. You can also add listings to a watchlist that alerts you to an upcoming auction. To use Saved Search or Watchlist, you will need to register on our website.
Register now.

How do I find out what cars are being auctioned today?

The easiest way to find out what cars are being auctioned today is to view our online auction catalogues. You can find them here.

Can I take a test drive?

You can test drive any of our cars before buying. We encourage you to test drive and carry out a thorough inspection before buying a car. To be able to test drive, you will need to bring your driver's licence with you, you need to have a Restricted or Full licence (or overseas equivalent) to take a test drive. 
For auctions, the cars are available for test driving before the auction. At some branches there is a test driving area at the branch. At other branches a staff member will accompany you on a test drive on the road.
Contact the branch to find out what time auction cars are available for test driving before their auctions.
Contact the consultant to arrange to test drive Buy Now cars.

How do I know if the car I like has mechanical problems?

We recommend you get an independent mechanical check before buying any used car. This will tell you if the car needs maintenance, has problems or has been in an accident. 
We can help you arrange an independent check – call or email your nearest Turners branch  for more information.

What other problems could the car have?

Buying a car is a big investment. It is important to check the following:

Is there a debt owing on the car? If you buy a car with money owing on it, you can be made to repay the original debt.

Is the seller the legal owner? Make sure the car you are buying is not stolen.

When you buy a car from Turners, we guarantee that the car is not stolen and you will not have to pay if there is an unpaid finance debt on a car bought from us. This is called clear title.

Does the Consumer Guarantees Act apply to cars bought at Turners?

When you buy a car at Turners, you may be protected under the Consumer Guarantees Act (CGA). This means that you can be sure you’re not being misled about the nature of the vehicle you buy and that it is of acceptable quality taking into account its age and the price you pay for it. And if something goes wrong with the car you’ve bought, Turners will work with you to resolve the issue within a reasonable time.

Learn about how the CGA applies to cars bought at Turners here.

What is the difference between a NZ New car and an import?

Imported Cars
Cars first owned and used outside of New Zealand are called ‘imports’. In New Zealand, most imports come from Japan.
If the car is a new import you must pay to have it registered in New Zealand.
If you buy an imported car, you won’t receive a full history showing when the vehicle has been serviced and how many owners it has had. You may also find that any instructions and manuals for the car are in another language.


NZ New Cars
NZ New refers to a vehicle that was imported brand new by a new car manufacturer. e.g Ford or Holden, and was first registered in New Zealand. NZ New cars have only been driven in New Zealand. For NZ New cars, you can easily find information about their previous history and owners.

How do I know how much to pay?

Whether you’re buying or selling, it pays to research what the car is worth. Here are a few tips for understanding car values:

Turners Valuation (Sometimes called Price Check): An online tool that gives the prices of cars recently sold at Turners. Try it now.

Research on Turners website: There are hundreds of cars on our website, with estimated auction values and Buy Now prices for you to review.

Attend an auction: Anyone can attend our public auctions (or watch online via Turners Live) to see what cars sell for. View upcoming auctions.

How do I know whether the car is safe?

An independent mechanical check will tell you whether there are any problems with the car that might make it unsafe to drive.For help arranging an independent mechanical inspection, contact your nearest branch.
You can also research general safety information for hundreds of cars at www.rightcar.co.nz

How do I know how much petrol the car will use?

Most cars sold at Turners have a Fuel Efficiency rating of between 1 and 6 stars, using information supplied by the Government’s Fuel Saver programme.  This rating is displayed as a sticker on the car’s front windscreen and in its online listing.
You can find out more about these ratings by visiting www.fuelsaver.govt.nz

Does a car bought at Turners come with a warranty?

When you buy a car from Turners, we guarantee a number of things, including:
- No money owing
- Sold by the legal owner

For more information about what we guarantee, read our Buyer Terms and Conditions.
Cars sold by auction do not come with a mechanical warranty, however you can buy Mechanical Breakdown Insurance from us.

You can also learn about the Consumer Guarantees Act and how it applies to cars bought at Turners here.

How can I learn more about the car’s history?

You can view the history of most cars sold at Turners for free using the CARJAM link in the vehicle listing. This check gives details such as colour, registration details, VIN and engine numbers and mileage for free. Many of the details in this check are also available in the Customer Information Notice (CIN) that is displayed on every car, and on every online listing.
For a set fee you can purchase more detailed information about the car from CARJAM as well. For more information visit www.carjam.co.nz

What happens if something goes wrong with the car I’ve bought?

We always recommend getting an independant mechanical check before you buy. These are available through all of our branches, most of which have this service onsite.

You may be covered by the Consumer Guarantees Act, learn more about this here.

Mechanical problems are not covered by Turners, but you can buy Mechanical Breakdown Insurance from us that protects you if you have a breakdown.

How does BuyNow work?

Turners has a huge range of BuyNow cars on offer. These have a fixed price and you can buy them on the spot without having to wait for an auction. Learn more about BuyNow.

How do I bid?

Bidding is as easy as raising your hand, or bidders card in the air, but you do need to be registered to bid in an auction.
Our auctioneer and bid spotters will be looking out for your bid. They know the difference between an itchy nose and a proper bid.
For more information, download our Auction Buyer’s Guide.

How do I bid online?

You can bid in any of our car auctions online using Turners Live. Bidding is as simple as clicking your mouse. Turners Live enables you to bid without having to attend the auction. You can download Turners Live here. To bid on Turners Live you will need to register on this website.

See 'Tools and Tips for Turners Live' for more information. 

How do I pay for the car I’ve just bought?

Turners accepts most forms of payment, however Turners cannot release your vehicle until the funds have cleared. You can make payment immediately using cash, EFTPOS, Visa, Mastercard. Turners does not accept cheques, American Express, Discover, Diners Club, Union Pay, UCB or Qcard. Direct credit or bank transfer are accepted, however in most cases funds do not clear immediately.

If you require Finance, there are on-site consultants available at every branch that will be able to help you. Or you can sign-up online for pre-approved finance.  We can usually approve finance within 2 hours.

Please note:

-          each bank sets different limits as to how much money can be transferred via EFTPOS in a 24 hour period. Turners has no control over these limits.

-          With direct credit or bank transfer funds usually take at least a day to clear. The vehicle cannot be released until the funds have cleared.

-          A 2% fee is charged on all credit card transactions. You will only be able purchase to the limit on your credit card.

-          We are unable to accept cheques.

Buying at Auction:

You will need to pay a deposit of $500 or 10% of the auction price (whichever amount is higher) after the auction. This deposit is non-refundable. You must pay the balance by 12pm the day after the auction. You can make payment by cash, EFTPOS, Visa, Mastercard or direct credit/bank transfer. Please note the limitations above of each form of payment –Turners cannot release your vehicle until the funds have cleared and are in our bank account.

Buying with Buy Now:

In-Branch
You will need to pay a deposit of $500 or 10% of the auction price (whichever amount is higher). The balance must be paid by within 24 hours. This deposit is non-refundable. Please note the limitations above of each form of payment –Turners cannot release your vehicle until the funds have cleared and are in our bank account.

Online
You will need to pay a deposit of $500 or 10% of the auction price (whichever amount is higher). The balance must be paid by within 24 hours.  The balance must be paid at the branch. Please be aware that Turners cannot release the vehicle to you until the funds are cleared, and that this is usually at least 1 day for most banks. 

Do you offer finance?

Turners offers competitive personal finance and you can even apply with no deposit. You can apply at any of our branches or by using our online application form.
Find out more about Turners Finance.

What are Buyer’s Fees?

When you buy a car at one of our auctions, we charge a Buyer’s Fee that covers our guarantee that the car is not stolen, that there is no money owing and the change of ownership. View our Buyer’s Fees.

I live out of town - how can I transport the car I’ve bought?

Turners can help you arrange to have the car you’ve bought transported to another city. For more information, call your nearest Turners branch.

What Terms and Conditions apply when buying at Turners?

There are a number of Terms and Conditions that apply to sale by auction and Buy Now. 
View our Buyer Terms and Conditions.

What terms and conditions apply to Turners Live?

There are a number of Terms and Conditions that apply to Turners Live.
View our Turners Live Terms and Conditions.

TOOLS & TIPS FOR SELLERS

What kinds of cars does Turners sell?

We sell any kind of car, truck, van or motorbike. It doesn’t matter how old or new it is, or what condition it’s in. We can also sell rare, classic and exotic cars. We even sell damaged cars!
If you want to sell your car, call your nearest Turners branch.

How do I sell a car through auction?

Selling at Turners is really easy – we take care of everything, including advertising, buyer negotiations and change of ownership.
Learn more about selling by auction.

How do I sell for Cash Now?

Cash Now is great if you’re in a hurry to sell or don't want to sell by auction. Simply bring your car in and we’ll make you a cash offer.
Learn more about Cash Now.

If I'm selling by auction, how do I set my reserve price?

Our auction consultant will help you decide on a fair reserve price.
Before you set your reserve, it pays to do some research. Here are a few tips for getting to grips with car values:

Turners Valuation (Sometimes called Price Check): An online tool that gives the prices of cars recently sold at Turners. Try Turners Valuation now.

Research on our website: There are hundreds of cars on our website, with estimated auction values and Buy Now prices for you to review.

Attend an auction: Anyone can attend our public auctions (or watch online via Turners Live) to see what cars sell for. Find upcoming auctions.

Get a valuation: We offer auction sellers a free valuation to help set their auction reserve.

How do I know I’m getting a fair price for my car?

When you bring your car in, we’ll give you a free valuation. Valuations are done by our experienced consultants, who are experts in car values.
To book a valuation, call or email your nearest Turners branch.

How can I get the best price at auction?

Clean, tidy cars get a better price at auction. Make sure you have removed rubbish and personal belongings, cleaned the car and vacuumed it. You can also pay for a valet service at any of our branches – contact your nearest Turners branch for details.

Will Turners advertise my vehicle?

All of the cars we sell are advertised on Turners website and on many other major car sales websites in New Zealand.

Can I display an independent Mechanical Appraisal on my car?

To make your car more appealing to auction buyers, you can pay for an independent mechanical appraisal and display it on your car. For help arranging an independent mechanical inspection, contact your nearest Turners branch.

What are Seller’s Fees?

When you sell a car at one of our auctions, we charge a Seller’s Fee that covers the time we spend managing the sale process – from marketing your car to arranging the change of ownership. We also charge an administration fee each time the car goes through an auction.
View our Seller’s Fees.

What Terms and Conditions apply when selling by auction?

There are a number of Terms and Conditions that apply to sale by auction.
View our Vendor Terms and Conditions.

TOOLS & TIPS FOR GETTING FINANCE

Does Turners offer finance?

Turners Finance offers competitively priced loans from as little as no deposit.

Find out more about Turners Finance.

How do I get finance?

Getting personal finance through Turners is quick and easy. You can get finance at any of our branches, or through this website. Apply for Personal Finance now.

What can I borrow money for?

As well as cars, you can use Turners Finance to pay for other things like holidays, renovations and debt consolidation.
Find out more about Turners Finance.

How much can I borrow?

The amount you can borrow will depend on your circumstances. Our Turners Finance consultants can help you decide what is affordable for you.
Use our Loan Calculator to find out how much your repayments will be.
 Contact your nearest Turners branch  to talk to our Turners Finance team.

How much deposit do I need?

Turners Finance can offer finance from no deposit – though conditions do apply.

How much will the repayments be?

We have a handy calculator that will show you how much you can borrow and what your repayments will be.
Try it now.

What if something happens and I can’t afford my repayments anymore?

We offer Payment Waiver – this is a small fee that covers you if you are no longer able to afford your loan repayments.   To find out more about our Payment Waiver Insurance, please call us on 0800 TURNERS (0800 887 637) to talk to one of our friendly staff.

TOOLS & TIPS FOR USING TURNERS LIVE

What is Turners Live?

 Turners Live allows you to view, bid and buy from our live auctions held at any of our branches without having to attend the physical auction.

To use Turners Live, you must register on our website. Register now.

PLEASE NOTE: To be able to bid online using Turners Live, you must register a credit card before the auction. After that, simply click on the Turners Live icon next to any auction to watch it live. You can watch more than one auction at once. Bidding is as easy as clicking the ‘Bid’ button on your screen. 

Who can I call for help with Turners Live?

If you’re having problems using the new Turners Live please contact our Helpdesk on 0800 548 324 during the following hours:

  • Mondays, Tuesdays & Thursdays: 8am - 6.15pm
  • Wednesdays & Fridays: 8am - 4.30pm
  • Saturdays: 10am -12.30pm

 

What do I need to do to be able to bid?

All you need to do is log into your account and register your credit card here.

How do I access my Turners Live account for the first time?

How do I access my Turners website account for the first time?

Once you have registered on our website, your account will need to be activated before it can be used. 

An activation email will be sent to the email address you gave when you registered. It will contain a link that you need to click on to activate your account. 

Once your account is activated you will be able to log in with your email address and password.

If you do not receive an activation email, please call our Helpdesk on 0800 548 324 or email us at support@turners.co.nz 

 

Important note for all online users:
If you have an email address, or your email is handled by Yahoo or Xtra, you may not be able to receive our activation email unless you add us to your address book in your webmail.

(Please note this has to be done in your webmail and cannot be done using a desktop application like Outlook).

The activation email could also be in your spam or bulk folder so we suggest you check in all junk mail/spam or bulk folders as well.

Do I have to register just to view a sale?

You can watch any live auction using Turners Live without registering, but you cannot bid.

How early can I log in to an auction on Turners Live?

Any auction with a green VIEW LIVE link can be viewed in Turners Live.

All our vehicle auctions are accessible both in person at the branch and via Turners Live.

How do I register my credit card?

In order to register your credit card you need to be registered on our website and logged in.  
1. Once you are logged in, go to ‘My Account’ and select ‘Account Details – Edit’ 
2. Click ‘Bid Online’ from under ‘Turners Live Bidding Status’
3. A DPS (Direct Payments Solution) form will appear. Enter your credit card details
4. An automated credit card check will take place and your credit card will be approved 

PLEASE NOTE: All credit card entries and information are not kept in the Turners Live database. All credit card information and the check is done by the credit card company itself. As part of this process $1 will be held temporarily against your card, it will be back in your account within a few days.
Once your credit card has been approved, you will be able to bid. Register a credit card now.

How do I change my credit card details?

Simply log into your account and go to ‘My Account’ and select ‘Account Details – Edit’. You will then see a button to update your credit card details.

How do I know when you have debited my credit card account?

We will not deduct any money from your credit card unless you make an online purchase. When registering your credit card, $1 will be held temporarily against your card, it will be back in your account within a few days. 

When you buy online through Turners Live, a deposit of $500 or 10% of the purchase price (whichever is greater) will be deducted immediately following the auction.

You will need to pay the rest by EFTPOS, credit card, direct debit or cash by 12pm the next day.

Please make sure you have sufficient credit funds on your credit card to cover the initial deposit before you bid.

Are my credit cards details secure on the Turners’ website?

Turners does not record or store your credit card details.
All credit card entries and transactions are done on the website of DPS (Direct Payment Solutions) who are certified with banks in Australia, New Zealand, Pacific Islands, Singapore, South Africa and Malaysia.

How do I get approved for Dealer only auctions?

When you register for Turners Live you can opt to be registered as a dealer. Once approved you can access trade sales and enjoy the many benefits of being a trade approved client.

You will be contacted by Turners Credit department within 2 working days of your initial registration to verify your dealer details and set up your dealer account.

In the meantime you can register as a non-dealer which will allow you access to all public auctions.

If you require access to trade areas sooner please contact our credit department directly on (09) 580 9376 or dealer_registrations@turners.co.nz.

What browsers does it work on?

It works on all modern browsers. It does not work on IE8 and below.

I’ve placed a bid but it hasn’t been accepted. Why?

In an auction there could be a lot of bidding activity whether is on site, over the phone or online. 
All bidding gets processed during the auction and if you are bidding online it may take a moment for it to register with the clerk.

What happens if I win an auction?

When you win an auction, a message will appear on your screen saying ‘Congratulations on your purchase’

A system generated email will then be sent to you. A consultant will be in touch to arrange payment and pick up of the car.

How can I look at other cars coming up later in the auction?

Mobiles and tablets – this will be at the bottom of your screen.
Other devices – this will be at the top right hand corner of your screen.

This will automatically scroll as the auction progresses, displaying the current lot and the next lots to be offered. If you want to look at lots further down the list, simply scroll down.

Why is the bidding page stuck on the first lot?

The sale has not yet commenced. Once the sale is underway the screen will automatically change to the lot that is being auctioned.

How do I know if the bidding has reached the Reserve (minimum) price?

When a good is getting close to the reserve ‘getting close’ will be displayed.

When the reserve has been met ‘now selling’ will be displayed.

 

What if the Reserve (minimum) price is not reached?

The words ‘getting close’ will appear on the bidding screen if the bidding is close to reserve.  If you are the highest bidder a consultant will contact you after the auction to see if a sale price can be negotiated.

How do I know I am not bidding against myself?

Turners Live has been set up so it can’t accept double bids from the same bidder once the item is selling (has met reserve).

However, before the item meets reserve you are able to bid against yourself so that the you can met the reserve and buy the item.

You will see ‘You Lead’ if you are currently the highest bidder.

What Terms and Conditions apply to Turners Live?

There are a number of Terms and Conditions that apply to Turners Live.
View our Turners Live Terms and Conditions.

Does it work on mobiles and tablets?

Yes, it works on all modern mobiles and tablets. 

What does the watchlist icon look like?

If a good is saved to your watchlist, and you’re logged in, you will see the icon below.

How do I view vehicle details, comments & notes and Q&As?

Simply click on the tab in the relevant section.

How do the audio notifications work?

This is what the audio device looks like.

As a default, the audio will provide the following notifications:

1.    New lot is opened. The voice will say ‘Lot 1’, ‘Lot 2’, ‘Lot 3’ etc.

2.    A lot has been opened that is on your watchlist. A bell will sound and the voice will say ‘This lot is on your watchlist’.

3.    A click sound will be made each time a bid is made.

 

Can I choose my notifications?

You will have the option of hearing all announcements or turning some of them off.  You can also adjust the volume or mute the sound altogether. To do this, simply click on the settings button shown below.


You will then see the options shown below where you can select your preferences.